Very helpful people that are there to help with any storage needs. The unit and area was always clean and always had an open truck bay. If you Jeff a storage I would highly recommend this one over any others.
We needed a large storage space ASAP. Upon calling, I spoke with Lynn. She was friendly, helpful, and thorough. She reserved a unit for us and the following day we made arrangements to make use of the moving truck on the next day. When we arrived with our first load and backed in to the loading bay, she came out to let us know that there was liquid leaking from the truck. Something had spilled in the drive over and got everywhere. Without hesitating, she was out there putting oil dry down to absorb the liquid and odor. We began to assist and told her we were going to immediately buy cleaning products to take care of it. She was calm and kind and continued to help us. I have never experienced the kind of help she gave us at any facility and we have been renting spaces since the 90s. The facility is clean, well-lit, and has security cameras throughout. It is worth the drive to store out here. You won't get this level of service at any other facility. I would highly recommend them!
My experience at Tidewater Storage was excellent. The staff was amazing and their accommodations were great. I will also say the staff was very understanding. I was dealing with some moving drama (basically didn't know when I was going to get a new job) and they allowed me to renew my lease month by month. Overall, it was a great experience and I'd recommend this place to anyone.
If I could give 6 stars, I would! The staff could not be more accommodating. Moving can be stressful but putting our things in storage was so smooth. The facility is very clean, there is a covered area to unload in case of rain, they even have a truck you can borrow to move larger items. I love the that the units are climate controlled. My parents had rented a unit in the past and were very happy, so when we needed one we knew exactly where to go. Did I mention that the staff offered us a cold bottle of water when we were moving in? Nice touch to already spectacular customer service. Jill
Everyone was very very nice and helpful! I Needed to secure a unit in a hurry for a short amount of time, and the staff was extremely accommodating. The facility is incredibly well maintained and clean, and exceptionally secure. Having a covered loading area is a big win. They allow you to rent a moving truck for a 5 hour block upon move in for free, which was very helpful! I would recommend this business to anyone needing storage long or short term. Great staff and storage units!
I shopped and visited five different storage facilities around where I live. There were pretty substantial differences in facilities, security, and price. Tidewater Drive Storage Center had everything I was looking for even though the price was a little higher than the competitors. Facility is super secure, modern, clean, covered loading area, easy access units, good climate control, and very well maintained. Office area is professional and the staff were super friendly and helpful. They were the only ones that didn't try to high pressure sell me and were up front with the costs which didn't include a bunch of hidden extra fees like many of the others did. Outside of the security and cleanliness of the facility itself, it was the staff that really sold me. I genuinely felt they were watching out for their clients and keeping everything safe and secure there. That piece of mind was worth the extra money. You can find cheaper but you won't find better than what Tidewater Drive Storage Center has to offer.
Maya, the manager that assisted me is a gem. She was helpful and friendly. I saw her interact with other customers and offer outstanding customer service. The benefit of getting a truck free to move in my things is what sold me on this place originally. You only have to put gas on it before you return it. It was a whopping .93$...so definitely worth it. You can refer customers and receive a $50 reward, even if you no longer have a unit with them! Awesome offers, convenient spot! 5 stars!!!