I felt that the prices for units were reasonable. The staff I interacted with were professional and friendly. The building itself was clean and free of debris. I had no issues getting into the unit to move items to/from the unit itself. The moveout process was extremely easy with no hiccups. The only minor issue I had that really was not much of an issue is that during the work day it was difficult to hear the button pushes on the security panels when music was playing. There are plenty of carts to move your items. Yes, there is a truck you can borrow for up to a certain amount of time, and you only have to put back the gas you used. The elevators in the newer section are awesome, and my kids loved to try to peel the stickers off the new elevator walls. Overall, a great experience. If I were staying in the area and needed some storage, I would use Tidewater Drive Storage Center over other venues.