Superb customer service, And no, no one paid me for this review but my experience was soooo pleasant that it was only right. I interacted with 3 different staff members between the two locations and everyone was very helpful. I was originally supposed to move in on a Saturday but Mother Nature was not on my side. I inquired about getting the truck rental on the Sunday however, it was booked at the Norfolk location. Jennifer Got in contact with the Chesapeake location and I was able to use their truck. The paperwork was smooth and fast. I would absolutely recommend this company for anyone looking for a storage unit. The prices are very affordable compared to their competitors.